Modern customer service
Building upon best practices in the private sector and driven by years of on-the-ground experience in law enforcement, SPIDR Tech is designed to help public safety agencies improve public perception, decrease liability, and boost staff efficiency.
Connects with your agency's systems, no matter how old they are.
Determines the best way to engage the victim or caller: email or text.
Automatically sends a custom message.
Collects feedback through mobile-friendly surveys.
Provide an immediate response
Free up emergency lines by keeping callers in the loop. Automatically send text messages to your reporting parties and 911 callers, keeping them updated on the status of their call.
Serve your crime victims
Your crime victims are amongst your most important customers. They deserve the best service possible. Once an officer submits a crime report, SPIDR Tech can automatically begin sending follow-up emails and text messages to your crime victims to keep them informed as the investigation progresses.
Measure and improve community interactions
Gather consistent, quantifiable feedback from the community members you interact with. Turn this feedback into actionable insights, and always know where you stand. Automatically send short, mobile-friendly surveys after a victim or 911 caller interacts with your agency.